Frequently Asked Questions
Appearance
Do you bring supplies and equipment?
Yes. Our teams arrive fully equipped with eco-friendly supplies and pro-grade tools.
Are you insured and background-checked?
Absolutely. We are insured nationwide and every cleaner is vetted.
What areas do you cover?
We service most urban and suburban areas across Canada. Contact us with your postal code.
How do you price services?
Transparent flat rates by service type and size. Detailed estimates are available on request.
What is your guarantee?
If anything’s missed, we re-clean for free within 48 hours.
What is your cancellation or rescheduling policy?
You can reschedule for free up to 24 hours before your appointment. Same-day cancellations may incur a CA$35 short-notice fee.
Do you offer discounts for recurring service?
Yes. Save on bi-weekly and weekly cleanings. Ask us for current recurring rates.
Can you use eco-friendly, pet-safe products?
Yes. We prioritize non-toxic, low-scent products that are safe for families and pets.
Do I need to be home during the cleaning?
It’s up to you. Many clients provide secure entry instructions. We’ll lock up when we’re done.
How long does a standard clean take?
Time varies by home size and condition. A typical two-bedroom may take 2–3 hours for a two-person team.